Cove Nails & Beauty Ltd (t/a BeautyCove)
– goods and services terms and conditions (all channels)

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WHERE TO FIND INFORMATION ABOUT US AND OUR PRODUCTS  

You can find everything you need to know about us, Cove Nails & Beauty Ltd (trading as ‘BeautyCove’), and our products on our website before you order. We also confirm the key information to you in writing after you order by email.

WHEN YOU BUY FROM US YOU ARE AGREEING THAT:  

 

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WE ONLY ACCEPT ORDERS WHEN WE’VE CHECKED THEM

We contact you to confirm we’ve received your order and then we contact you again (normally within 24 hours) to confirm we’ve accepted it and confirm dispatch or supply to you.

 
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SOMETIMES WE REJECT ORDERS 

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we cannot verify your age (where the product is age-restricted), because you are located outside the UK or because the product was mistakenly mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

 
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WE CHARGE YOU WHEN WE ACCEPT YOUR ORDER  

However, for some products we take payment at regular intervals, as explained to you during the order process. You will own any goods you buy once we have received payment for them in full.

 
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WE CHARGE INTEREST ON LATE PAYMENTS  

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

 
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WE PASS ON INCREASES IN VAT  

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

 
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WE’RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL  

If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team [LINK : CUSTOMER SERVICE TEAM PAGE] to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred

 
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PRODUCTS CAN VARY SLIGHTLY FROM THEIR PICTURES  

A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.

 
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IF YOU BOUGHT ONLINE, YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND 

Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can’t change your mind. You can’t change your mind about an order for:

  • services, once these have been completed;
  • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • goods that are made to your specifications or are clearly personalised; and
  • goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after:

  • the day we deliver your product. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
  • the day we confirm we have accepted your order, if it is for a service, for example an email confirmation of a treatment booking.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team: [LINK:  CUSTOMER SERVICE TEAM PAGE]

You have to return the product at your own cost. If your product is goods, you have to return it [(and any free gifts provided with it)] to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods. You can send the product back to us. For help with returns please contact our Customer Service Team: [LINK: CUSTOMER SERVICE TEAM PAGE].

We only refund standard delivery costs. We do not refund any extra you have paid for express delivery or delivery at a particular time.

You have to pay for services you received before you change your mind. If you bought a service we don’t refund you for the time you were receiving it before you told us you’d changed your mind.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store or for relisting on our website, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, labels have been removed, the BeautyCove packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: [LINK : CUSTOMER SERVICE TEAM PAGE] can advise you on whether we’re likely to reduce your refund.

When and how we refund you. If your product is a service or goods that haven’t been delivered, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We do not charge a fee for the refund.

 
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YOU CAN END AN ON-GOING CONTRACT (FIND OUT HOW)  

We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription for goods) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team: [LINK : CUSTOMER SERVICE TEAM PAGE ].

 
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YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH YOUR PRODUCT  

If you think there is something wrong with your product, you must contact our Customer Service Team: [LINK : CUSTOMER SERVICE TEAM PAGE]. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. For detailed information on your legal rights please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

 
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WE CAN CHANGE PRODUCTS AND THESE TERMS  

Changes we can always make. We can always change a product:

  • to reflect changes in relevant laws and regulatory requirements, such as those relating to the manufacture and sale of cosmetic products;
  • to make minor technical adjustments and improvements as advised to us by the manufacturers of the product. These are changes that we are advised by the manufacturer are not expected to affect your use of the product; and
 
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WE CAN SUSPEND SUPPLY (AND YOU HAVE RIGHTS IF WE DO)  

We can suspend the supply of a product. We do this to:

  • deal with technical problems or make minor technical changes;
  • update the product to reflect changes in relevant laws and regulatory requirements; or
  • make changes to the product (see We can change products and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than two (2) months in any twelve (12) month period, we adjust the price so you don’t pay for it while it’s suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than four (4) months you can contact our Customer Service Team: [LINK : CUSTOMER SERVICE TEAM PAGE] to end the contract and we’ll refund any sums you’ve paid in advance for products you won’t receive.

 
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WE CAN WITHDRAW PRODUCTS  

We can stop providing a product, such as an ongoing service or a subscription for goods. We let you know at least one (1) month in advance and we refund any sums you’ve paid in advance for products which won’t be provided.

 
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WE CAN END OUR CONTRACT WITH YOU  

We can end our contract with you for a product and claim any compensation due to us if:

  • you do not make any payment to us when it’s due and you still do not make payment within seven (7) days of our reminding you that payment is due;
  • you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product; or
  • you do not, within a reasonable time, either allow us to deliver the product to you or collect it from us;
 
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WE DO NOT COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR PRODUCTS  

 We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
  • Something you could have avoided by taking reasonable action.
  • A business loss.
 
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WE USE YOUR PERSONAL DATA AS SET OUT IN OUR PRIVACY NOTICE  

How we use any personal data you give us is set out in our Privacy Notice: [LINK TO PRIVACY NOTICE].

 
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YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US  

Our complaints policy. Our Customer Service Team: [LINK : CUSTOMER SERVICE TEAM PAGE] will do their best to resolve any problems you have with us or our products. 

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

 
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OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT  

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact our Customer Service Team: [LINK : CUSTOMER SERVICE TEAM PAGE] to end the contract within fourteen (14) days of us telling you about it and we will refund you any payments you’ve made in advance for products not provided.

You can only transfer your contract with us to someone else if we agree to this. We can require the new owner to prove you transferred the product to them.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

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